Even our installation guys who brought our appliances commented on what outstanding customer service AJ Madison has, among all their installation clients. Within a couple of hours, Amanda S had not only sent me updated invoices and replied to me ready to help, but also reached out to the rebate office directly to resolve the issue. I reached out to AJ Madison immediately to see if they could contact the rebate office and confirm our purchase as legitimate.
#Aj madison serial numbers
The rebate office declined our rebate (we couldn't provide serial numbers to complete the claim until they had been delivered) because they deemed our invoice inauthentic. Most recently, we ran into an issue with the rebate claim we had submitted back when we purchased the appliances.
#Aj madison cracked
The last two came this week, February, and through a few hiccups along the way, we were always met with kindness and speedy assistance to resolve any issues, like our cooktop being cracked in transit on our range. We ordered a set of appliances for our kitchen (in Tennessee) back in March and we received the first two of four in November.
"Amanda S was our customer service hero! Our experience with AJ Madison has been a year long saga (from no fault of theirs - just pandemic delays), but their customer service has been top notch along the entire way. AJ - your CSR team and delivery team aren't a good representation for your company." We would haven't cared if they had just said "where do you want the box?" and we would have tipped if they had just stuck around. They also left the box in our yard without saying anything. As soon as I saw he left, I went to the front door and they were taking off. During the delivery, we were investigating the fridge for damage and the delivery guy (AM Shipping) left very quietly (let's call it sneaked out) while we were looking at the fridge. Inaccurate time of delivery stated on their site at ordering, long waits on phone, inaccurate/inconsistent info from customer service, and delivery experience was very poor. They lost 2 star because the service was very poor through the waiting and delivery process. The reason they get 3 stars is the fridge arrived undamaged and the day that was stated. I should have known given all the other 1 star ratings."
And now won't even return my emails or calls. One arrived fine the other broken in multiple pieces.
I purchased two appliances from AJ Madison.
#Aj madison install
Contractor stopped install after seeing the inside !" Viking also took the store info to assist with getting this rectified. Hopefully, someone reads this and finally calls me. I’m now without a dishwasher in a beach rental property and it’s not rentable without one. It’s a full time job trying to speak live to someone and it’s been a very frustrating experience to say the least. I’ve called and emailed at least 6 times and no one has yet to call me. Viking has tried helping me and even sent a repair people to help but they stated that AJ was the ones to send a new dishwasher.
I reached out to AJ Madison’s Customer Service who had me call Viking. The entire left side track was not installed and several tiny plastic pieces were on the bottom. Upon installation of 1/3 appliances it was realized by our contractor (gutted kitchen) that the dishwasher was damaged when he opened the door. "I recently purchased 3 appliances with Abe and the sales part was just fine.
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